How to Clear
your Browser Cache

If something doesn’t seem to be working as expected, we first recommend clearing your browser cache, before contacting support.

Note: For the best user experience, we highly recommend you use Firefox, Chrome, Safari or Edge browsers. We do not officially support other browsers.

Chrome Desktop

• Select the Chrome menu on the upper right corner of the browser toolbar (3 dots).
• Select Delete browsing data.
• A dialogue window will appear, providing you with a list of checkboxes for the types of information that you wish to have removed, choose Cached images and files only.
• You should also set the Time range to “All time”.
• Then choose Clear data.

Chrome Mobile

• Select the Chrome menu on the upper right corner of the browser toolbar.
• Select Settings > Privacy.
• Select CLEAR BROWSING DATA.
• A dialogue window will appear, providing you with a list of checkboxes for the types of information that you wish to have removed, choose Clear the cached.
• Then choose CLEAR.

– Firefox Desktop

• Select the Firefox menu on the upper right corner of the browser toolbar (3 lines).
• Select History > Clear Recent History.
• From the Time range to clear, choose “Everything”.
• Next choose which elements of the history to clear, select “Temporary cached files and pages” ONLY.
• Click Clear Now.
• Exit/quit all browser windows and re-open the browser.

– Firefox Mobile

• Select the Firefox menu on the upper right corner of the browser toolbar.
• Select Settings > Privacy.
• From the Privacy screen, choose Clear now under Clear private data.
• Choose Cache then CLEAR DATA.

– Safari Desktop

• Select Safari from the menu bar, then Preferences
• Choose the Privacy section, then click “Manage Website Data”
• In the Search field at the top, type “Click4Time”, then “Remove All” the bottom
• You will need to log back in to Click4Time after removing the entries.

– Safari Mobile – https://support.apple.com/en-us/HT201265

• Go to Settings > Safari > Advanced > Website Data from the Home screen of your iPhone or iPad.
• Tap Remove All Website Data.

– Edge

• Select the Edge menu on the upper right corner of the browser toolbar (3 dots).
• Select Settings, then “Privacy, Search, and Services”.
• Go to “Delete browsing data”, then “Choose What to Clear” beside “Clear browsing data now”
• Set the Time range to “All time”.
• Choose Cached images and files, then select Clear Now.